Quality Water Specialists, Inc.
1-800-331-4H2O or 1-906-497-5764
How to Find Us &
Monday - Friday 7:30 am - 4:30 pm CST
Saturday - Sunday Closed
W3488 US 2-41
Powers, MI 49807
906-497-5764 or 800-331-4H2O (4426)
Frequently Asked Questions
Air Purification Questions
How do I know if I have an indoor air quality problem?
We can test the air quality in your home using a laser particle counter. We will be able to determine if you will benefit from a
Hellenbrand Air Purifier based upon those results. Below is a scale that explains different levels of air quality we may find:
Air Quality Chart .5 um- Small Count Reading
(Dependent on type of meter used) We use Airy Model P311
Very Good 7,500-15,000
Very Poor >300,000
RESIDENTIAL AIR CLEANERS A Technical Summary
What are the best air purifiers for allergy and asthma sufferers?
HEPA (High-Efficiency Particulate Air) is a standard for air filtration set by the U.S. Government. While this is generally seen as
an acceptable measurement for whether indoor air is good or bad, at Hellenbrand, we only saw it as a starting point. After all,
HEPA filters are not 100% effective for capturing particles up to 0.3 microns – which the American Lung Association qualities
as “ultra fine particles.” Our DFS (Disinfecting Filtration System) technology has four times the filter loading capacity than a
typical HEPA rated filter, with an efficiency of capturing 99.99% of pollutants at 0.007 microns (40x smaller than a typical
HEPA efficiency at 0.3 micron). The system is FDA listed as a Class II medical device.
How much maintenance is required for the air filters?
Periodic filter changes will be required, but far less often than a HEPA filter as Hellenbrand filters hold 4x the amount similarly
sized HEPA. Quality Water Specialists will bring the filters to you and change the main DFS filter every 16-24 mos., carbon
filter every 6-12 mos.
What happens if the air filters are not changed?
The machine will no longer be effectively treating the environment.
What is a micron?
Short for micrometer, a micron is one millionth of a meter and approximately 1/25,000th of an inch.
Microns are used to measure airborne particle sizes. This is important because many harmful airborne particles are invisible to
the naked eye, making them easily inhaled or distributed throughout your indoor environment.
For example, dust mite allergens can be as small as 0.1 to 0.3 microns, which is considerably smaller than a single strand of
human hair that typically measures 30 to 120 microns.
How long should I run my air purifier?
For best results, it is recommended to run your air purifier continuously.
What are the different types of Air Purifiers?
HEPA - High Efficiency Particulate Air
99.97% efficient at 0.3 microns
Low air flow restriction
No microorganism destruction
Breeding ground for bacteria
UV - Ultraviolet Light
Commonly used in commercial applications with various monitors to ensure proper dosage outputs are being met
Not recommended for residential applications due to lack of monitoring capabilities
Insufficient air flow
Ozone - Disinfectant gas
Ozone gas is dispersed into the air
Very harmful in high concentrations
Is only a disinfectant
Ionizers - Electronic Charge
No air flow
Utilizes metal plates for electrostatic charge that require frequent cleaning
Only about 30-45% efficient
DFS Germicidal Technology- Captures dust, mold, pollen, dust mite, dander and removes up to 100% of these
360 degree air intake- patented
Six air change outs per hour
Better than 99.97% particle capture at 0.3 microns
Four times the particle reduction as a similar sized HEPA filter
FDA Certified and listed Class II medical device
98-100% of viruses
98-100% of bacteria
94-100% of mold and fungi
100% of incoming air is treated in sealed filter chamber
Electronic control panel
Replace main DFS filter every 16-24 mos., carbon filter every 6-12 mos.
Model 20600-03 High chemical gas absorption
Have more Questions?
Water Treatment Questions
What is hard water?
Hard water is water that is high in minerals like calcium, magnesium and carbonate. It can happen with both city and well
water, and takes a huge toll on your home, clogging up your appliances, creating spotty dishes, leaving your skin dry and your
clothes dull and scratchy.
How does a softener work?
A water softener consists of two tanks; the first tank is the resin tank, which holds resin beads covered in sodium particles. A
water softener works by moving hard water over the resin. The calcium and magnesium replace the sodium particles by clinging
to the resin beads, so the leftover soft water is able to continue on to your home’s faucets and appliances.
The second tank is the brine tank. This is the tank to which you add salt. Eventually, the resin in the softener tank will collect so
much calcium and magnesium that it is no longer able to soften water. The water softener will need to regenerate, meaning the
resin will be rinsed with a salt solution from the brine tank. After this, your water softener will be ready to remove minerals
from your hard water once again.
Is city water considered soft?
Most municipalities don’t soften water in a central location before providing it to your home. This unsoftened water can cause a
buildup of minerals, also called “scale” and can harm the efficiency and lifetime of your water using appliances and fixtures.
Even if your municipality is using surface water, reservoirs or lake water you may need a softener to help reduce the buildup of
minerals in your home. Our specialists will be able to test and verify if you’ll need a softener to reduce or remove extra minerals
from your water supply.
How often should I have my water tested?
Most government agencies recommend that private well water should be tested a minimum of once per year. Drinking
water supplies obtained from shallow wells and surface water sources should be tested more frequently (i.e. seasonally),
as they are more susceptible to contamination. It is important to test your drinking water at the tap and at the
What kinds of contaminates can you test for?
Our complimentary water analysis consists of testing for:
Our expert may recommend additional testing above and beyond what is included, based upon their initial findings. Examples
of these specialty tests could include any of the following partial list (not included with complimentary water testing, charges
What is Reverse Osmosis?
A reverse osmosis system uses pressure to force water molecules through a semipermeable membrane. Water impurities are
blocked by the membrane ensuring pure water flows from it. There are four stages in the enhanced filtration process:
This is a pre-filter stage that protects the other delicate parts of the RO system. It reduces sediment, dirt and silt in
This is designed to reduce chlorine and other impurities that interfere with the performance of the RO membrane.
The taste and odor of water is also improved at this stage.
Reverse Osmosis Membrane
At this stage, the impurities listed above are filtered out.
In the fourth stage, a final post filter polishes off the water by removing any remaining taste and odor from the water.
What is UV or ultraviolet disinfection?
UV filtration systems use germicidal ultraviolet light, or UV-C light, to disinfect water as it comes into your home—penetrating
microorganisms and rendering them harmless by inhibiting their ability to reproduce. UV filtration systems destroy a minimum
of 99.9% of micro contaminants including E. coli and cysts.
Do you sell and rent water treatment equipment?
Yes. You can purchase or rent many of our products. Please call us at (800) 331-4H2O (4426) for more information.
If I rent or buy your softener do I have to use your brand of salt?
No. You’re welcome to use any salt brand you choose.
Will you deliver salt to me even if it’s not your brand of softener?
Absolutely. Please let us know if you would like to be added to our delivery route!
What do I watch out for when it comes to suspicious and possibly counterfeit filters from other
Firstly, water conditioning equipment purchased from Quality Water Specialists is always NSF certified.
If for some reason you purchased equipment elsewhere, here are some things to look out for:
Use extreme caution if your equipment was not purchased from a WQA Member company.
Price: If the price is dramatically lower than other filters you’ve seen advertised, it may be too good to be true.
Weight: If the filter seems to be lighter than you would expect, it may not have the correct interior components.
Small certification labels: Some companies try to fly under the radar by making seals smaller to escape scrutiny.
Extra-glossy packaging: The company may be trying to make the product look of even higher value.
For more info: https://www.investigatetv.com/fake-filters/
What kind of salt should I put in my softener?
We can make a salt recommendation based on the type of softener you own and the results of our complimentary water test.
How much sodium will a water softener add to my water?
Well, it all depends on how much “hardness” was in the water to begin with. The softener “exchanges” about an equal amount of
sodium for the initial hardness. The harder the water, the more sodium you'll have added to the final product.
GPG hardness x 1.89 = mg. of sodium in an 8 oz glass of water, more or less.
In other words, if your water test tells you that you have 18 grains per gallon hardness, installing a water softener will add
about 34 milligrams of sodium to each 8 oz. glass of water you drink.
To put this in perspective, a tablespoon of catsup has 204 mg. of sodium and a slice of whole wheat bread has 211.
Read more: Sources of Dietary Sodium
Is softened water safe for my septic system?
Several studies have been conducted to determine the exact nature of water softener recharge waste effluents and their effects
on private sewage disposal systems. These studies evaluated three major areas, all dealing with the effect of effluents developed
during the recharge of household water softeners. The studies found that a properly sized and operated Demand Initiated
Regeneration (DIR) water softener on an efficient salt setting of 3,500 grains per pound of salt or better will not have harmful
effects on a septic tank, including the Advanced Treatment Unit (ATU) type.
For more information check out these studies:
Water Softener Effects on Septic System Performance
WQRC Articles 1&2
Will I really save money on appliances, electricity & detergents with soft water?
With soft water, the same or better stain removal and whiter clothes can be achieved by using 50% less laundry
detergent. Energy can also be saved by washing in 60 degree F cold water instead of 100 degree F hot water.
Dishwasher detergent can be reduced by more than 50% after softening and still get the same cleaning results.
For more information:
Softened Water Benefits Study
Arsenic is a naturally occurring element found in soil and bedrock throughout Michigan & Wisconsin. Under certain conditions,
arsenic can be released into groundwater and enter water wells. Long-term exposure to arsenic in drinking water is known to
increase risks of skin, bladder, lung, liver, colon, and kidney cancer. Other health effects may include blood vessel damage, high
blood pressure, nerve damage, anemia, stomach upsets, diabetes, and skin changes.
» Arsenic in Drinking Water Brochure [PDF]
For more information on Arsenic found in Wisconsin groundwater:
For more information on Arsenic found in Michigan groundwater:
How to find out if your water is safe to drink
You cannot smell, taste or see arsenic in your private well water. The only way to know if your drinking water contains arsenic is
to have a water sample from your private well tested. Quality Water Specialists will test this as part of our complimentary water
FREE WATER ANALYSIS
Could my tap water contain carcinogens?
Read the article: Cumulative risk analysis of carcinogenic contaminants in United States drinking water.
Can I pay online?
What credit cards do you accept?
Visa, Master Card, Discover & American Express.
Do you accept ACH payments?
Please contact our office to discuss availability of ACH payment processing.
Have more Questions?
Are you currently experiencing
an issue with your water?
OUR TEAM CAN HELP!
Are you currently experiencing
an issue with your water?
OUR TEAM CAN HELP!